Cancellations & Rescheduling

Clients may choose to be present during service or provide access garage code or smart lock.

• Access codes & alarm instructions must be clearly provided prior to your appointment.
• We will ensure your home is properly secured upon departure

We take your trust seriously:

• We maintain strict standards of professionalism, respect, & confidentiality in your home.

We respect your privacy at all times:

• Client information & home details are kept strictly confidential.
• We do not share or post photos of your home without your explicit permission.

To ensure a safe environment, clients are responsible for informing us of:

• Aggressive or anxious pets
• Fragile, broken or unstable items
• slip hazard, loose flooring or structural concerns
• Mold, biohazard, or pest infestation

*We reserve the right to decline or stop service if a space is deemed unsafe*

• We use professional grade cleaning products. Eco-friendly / non scented options may be available upon request.
• Clients must notify us in advance of any allergies or sensitivities.
• We are not responsible for reactions under undisclosed sensitivities.

We love pets, but for everyone's safety:

• Pet should be secured or supervised during cleaning visits.
• We are not responsible for pets escaping during entry/exit if they are not properly contained.
• Please inform us of any special instructions regarding your pets.

pet accidents: We do not clean pet waste, litter boxes, vomit, or heavily soiled areas. Please address these before your appointment.

Supervision required: For safety reasons, children should be supervised at all times during the cleaning.

Equipment awareness: We use professional tools & products that should not be handled by children.

Nap times & schedules: If there are specific times or areas to avoid (like nap rooms) let us know in advance well do our best to accommodate.

While we take care in your home:

• Any accidental damage will be reported promptly
• We will work with you to repair or replace damaged items when appropriate.
• We are not responsible for pre-existing damage, improperly secured items or normal wear & tear.

In the event of an emergency (injury, fire, or property issue) we will:

• Act immediately to ensure safety
• Contact emergency services if necessary
• Notify you as soon as possible using the contact information provided

• We are insured for general liability
• Proof of insurance is available upon request
• We are not liable for:

1.Unsecured valuables (cash, jewelry, important documents)

2. Preexisting damage

3.Items not disclosed as fragile or unstable